1. Appointment Cancellation Policy We value your time and the health of your pets, and we work hard to provide timely care for all of our patients. To ensure we can continue to serve our clients effectively, the following appointment cancellation policy is in place:

If there is more than 2 combined incidences of either short-notice cancellations, appointments not attended or late appointments the following will apply:

• Notice Requirement: Clients must provide at least 48 hours’ notice to cancel or reschedule appointments, including surgeries.
• Late Cancellation Fee: Cancellations made with less than 48 hours’ notice may be subject to a $80 cancellation fee for standard doctor appointments and $120 cancellation fee for rehabilitation appointments.
• Future Booking Deposits: Clients with a history of repeated short-notice cancellations may be required to provide an deposit amount that is respective to the cancellation fee associated to the future appointments. This deposit will be applied toward the cost of the visit and is non-refundable in the event of another late cancellation or no-show.
• We understand that emergencies and unforeseen circumstances can arise. If this happens, please contact us as soon as possible, and we will work with you to minimize any fees.

2. Phone Consultation Policy To support our clients with prompt and accurate advice, we provide phone consultations for test result discussions and other inquiries. To balance the needs of all our clients, the following policy applies:

• Test Result Calls: Calls to provide lab, bloodwork, or other test results are no charge if the call is less than 10 minutes.
• General Consultations: For all other phone consultations:
• The first 5 minutes are provided at no charge.
• After the initial 5 minutes, consultations are billed at $10 per 5-minute increment.
• This policy ensures that we can dedicate the necessary time and resources to address your concerns while continuing to offer exceptional care to all our clients and patients.